This policy explains how Ciraro Media (trading as Ciraro) ("we", "us", "our") collects and uses your personal data when you use ciraro.com and request our free eBook and KDP Launchpad course. We are the data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Ciraro Media, 27 Queens Mews, Leeds, LS1 5AP, United Kingdom. Email: hello@ciraro.com. Phone: +44 113 496 0472.
2. Data we collect
- Information you give us: first name, email address, optional phone number and your KDP experience level when you complete our form.
- Technical data: IP address, browser type, device information and pages visited, collected through server logs and (with your consent) analytics cookies.
3. Why we use your data and our lawful basis
- To send you the free eBook and course information – performance of a request / legitimate interests (Art. 6(1)(b) and (f)).
- To send you related marketing emails – consent (Art. 6(1)(a)), and in line with the Privacy and Electronic Communications Regulations 2003 (PECR). You can withdraw consent at any time.
- To keep our site secure and prevent spam or abuse – legitimate interests.
- To meet legal obligations – legal obligation.
- To measure site performance using non-essential cookies – consent.
4. Sharing your data
We do not sell your data. We may share it with trusted service providers who process it on our behalf (such as hosting, email delivery and analytics providers) under written contracts, and with regulators or law enforcement where required by law.
5. International transfers
If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.
6. Retention
We keep lead information for up to 24 months after your last interaction with us, unless you ask us to delete it sooner or we need to keep it for legal reasons.
7. Your rights
Under UK data protection law you have the right to access, rectify, erase, restrict or object to our processing of your data, to data portability, and to withdraw consent at any time. To exercise these rights, email hello@ciraro.com. We will respond within one month.
You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk, telephone 0303 123 1113. We would appreciate the chance to address your concerns first.
8. Security
We use reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access.
9. Children
Our services are not directed at anyone under 16, and we do not knowingly collect their data.
10. Changes
We may update this policy from time to time. The latest version will always be on this page with the date above.